Acadia Transport Services, the world of global transport solutions, has closed the doors of its online booking platform and its online bus booking service on Wednesday.
“The closure of the online booking service was not made in accordance with our normal business practices and did not result in any disruption to Acadia’s operations,” said a statement on the Acadia website.
“However, the closure of this service was caused by an unexpected technical issue with the booking engine.
We sincerely apologise for any inconvenience caused.”
The company, which is based in Wrexham, Cheshire, said in a statement it was unable to provide any further comment.
Acadia operates over 70 buses, trains, taxis and limousines.
The company said it was “in the process of transitioning to new management and business models”, which would be announced in the coming weeks.
It added that it would be providing updates to its customers via email.
The company also said it would have a dedicated online booking engine, which would allow customers to book the bus, taxi, or limousine using their phone.
The closure comes amid increasing concerns over the number of people travelling on public transport and the lack of safe infrastructure.
The number of passengers travelling on private hire vehicles in the UK has fallen sharply in recent years, according to official figures.
Acadias business has been hit by the closure.
A survey by transport experts the Association of British Insurers (ABI) in March found that the number people travelling privately on public transportation in the capital had fallen by more than a third in three years.
According to the report, the number has been falling by over 30 per cent since 2014, with only the capital, London, accounting for over half of those travelling privately.